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Dec
15
Real Russia presents its 2018 World Cup Information Hub!
Posted by Dominic Quiney on 15 December 2017 11:48 AM

At Real Russia, we are as excited about the 2018 World Cup in Russia as the most ardent international football fans. That is why we have created the Real Russia 2018 World Cup Information Hub on our website, the purpose of which is to provide all the information you need on how to get to Russia for the 2018 World Cup, and how to have the most enjoyable experience while in Russia itself.

The 2018 World Cup will be hosted from 14th June 2018 until 15th July 2018, and will take place across 11 cities in Russia – Moscow, St. Petersburg, Yekaterinburg, Kaliningrad, Kazan, Nizhny Novgorod, Rostov-on-Don, Samara, Saransk, Sochi and Volgograd.

If you visit the main page of our World Cup 2018 Information Hub, you will be able to navigate to the seven guide pages we have created. Currently, you can find information on what documentation you need to enter Russia during the 2018 World Cup, how and where you can buy tickets, lists of your teams’ fixtures and details on transport options for getting around Russia during the tournament. Fans can also find details on how Real Russia can book accommodation and transfers to make getting around even easier.

Coming soon, the Real Russia World Cup Information Hub will also feature travel inspiration and recommended activities in the World Cup host cities and beyond, so that you can make the most of your time in Russia. The Information Hub will also feature answers to Frequently Asked Questions and useful resources regarding the World Cup, ranging from Russian language learning pages to links to the official World Cup Welcome 2018 app, and more. Therefore, check back in the coming months to find out more, and stay tuned for further announcements from us.

If you have any questions, or would like to know more, you can always contact our travel team who will be happy to be of assistance.

Visit the Real Russia World Cup 2018 Information Hub now!


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Dec
11
Domestic Russian train tickets now available to book 90 days before travel!
Posted by Andrew Glenister on 11 December 2017 09:04 AM

Russian Railways have announced that as of Sunday 10th December, rail tickets for journeys within Russia are bookable 90 days before the date of departure. Previously it was only possible to book tickets up to 60 days before travelling.

We at Real Russia feel that this is an exciting announcement, as it means that it is even easier to plan your Russian rail journeys in plenty of time. And we would recommend that you do just that, as once the tickets are on sale, a dynamic pricing policy applies, meaning that the more seats that are sold for any given train, the more expensive those remaining tickets will become.

While this new booking window will cover the vast majority of domestic rail tickets, there may be exceptions. We are currently confirming these with the train operators.

International tickets are not affected by this change, so they will retain their current booking windows. More information on this can be found here.

As this announcement has been made with little warning, you will notice that our terms and conditions, alongside other content, may still refer to a 60-day booking window for Russian domestic rail tickets. We are currently working to update all references to this with new content and documentation. In particular, please take this announcement as notice that our terms and conditions are being updated to take account of the 90-day booking window for domestic tickets. Further information on this will be made available shortly.


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Nov
1
Changes to Real Russia Working Hours on Monday 6 November 2017
Posted by Dominic Quiney on 01 November 2017 03:12 PM

Changes to Real Russia Working Hours on Monday 6 November 2017

 

Real Russia's opening hours will change on Monday 6th November 2017

Due to Monday 6th November being a Russian national holiday (Day of National Unity), Real Russia's offices will close early at 17:00 GMT on that day.

 

This means that our Visa and Travel teams will be able to take your queries and orders until 17:00 GMT on that day, and Real Russia's office in London will close at 17:00 GMT, so if you are due to collect your visa from our office on Monday 6th November 2017, please do so before 17:00 GMT. After 6th November 2017, Real Russia's office hours will return to normal. They can be found here. Any queries made after 17:00 GMT on Monday 6th November will be addressed the following working day.

 

If you have an urgent matter regarding your visa that needs to be addressed outside of office hours, please call +44 (0) 7888753489.

 

Russian Visa Application Centre will be closed on Monday 6th November 2017 

Also, on the same day (Monday 6th November 2017), because of Russia's Day of National Unity, the Russian Visa Application Centres in London, Manchester and Edinburgh will all be closed. Please bear this in mind when applying for your visa, as you will be unable to attend the application centres to give your fingerprints on this day.

 

If you would like to order your visa to Russia, please click here. If you are curious to discover the real Russia, you can start your journey at our tours page and even book your train tickets for Russia and beyond using our rail tickets website.


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Oct
2
London Tube and Rail Strikes: Disruption to Real Russia Visa Services Expected
Posted by Dominic Quiney on 02 October 2017 01:40 PM

UPDATE:  London Tube and Rail Strikes – London Tube Strike Suspended

 

Our visa processing services (based in our London office) are now significantly less likely to be disrupted between Wednesday 4th October and Friday 6th October 2017. This is because the strike originally planned by London Underground drivers for Thursday 5th October 2017 has been suspended following negotiations between the ASLEF Union and London Underground representatives.  If you would like more information, please follow this link.

 

However, the strike originally planned by Southern Rail and Greater Anglia Rail for Thursday 5th October will still go ahead as planned, so there are likely to be delays on routes into and out of London that are operated by these companies.  This may lead to some disruption to our visa processing services, however, as mentioned above, due to the suspension of the planned strike on the London Underground, the risk of this is now significantly reduced.

 

As stated in the original news publication (see below), our visa team will contact you directly if your visa is going to be significantly delayed.  However, if you have any questions, or would like additional information on this, please do not hesitate to contact our dedicated visa team on +44 (0) 207 100 7370, or complete a Contact Form on our website, and our team will be happy to be of assistance.




London Tube and Rail Strikes:  Disruption to Real Russia Visa Services Expected

 

Our visa processing service (based in our London office) may be disrupted from Tuesday 3rd October 2017 until Friday 6th October 2017, due to planned transport strikes in and around London. This means visas may take slightly longer than usual to process during these dates. However, we expect our visa service to completely return to normal on Monday 9th October 2017.

 

Strikes are planned by RMT (Rail, Maritime and Transport) Union workers for Tuesday 3rd October 2017 and Thursday 5th October 2017 and by ASLEF Union tube workers on Thursday 5th October 2017. Therefore, Southern Rail, Greater Anglia Rail and London Underground services will be severely disrupted between Tuesday 3rd October 2017 and Friday 6th October 2017. These strikes may mean that other transport services are congested. For more information, please follow this link.

 

Our visa team will contact you directly if your visa is going to be significantly delayed. However, If you have any questions, or would like additional information on this, please do not hesitate to contact our dedicated visa team on +44 (0) 207 100 7370, or complete a Contact Form on our website, and our team will be happy to be of assistance.


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Aug
2
Payment in Euros and US Dollars for Accommodation and Transfers Now Available
Posted by Dominic Quiney on 02 August 2017 12:54 PM

You can now pay for accommodation and transfers in Euros and US Dollars!

 

Booking accommodation in Russia and transport services to and from various city destinations and transport hubs in Russia can be daunting, with so many different options to choose from.  Real Russia understand that once you have taken this step, you want to be able to pay easily, quickly, and securely.

 

With this in mind, following our announcement last month that you can now pay for rail tickets in Euros and US Dollars, we have now upgraded our payment systems for accommodation and transfers, so that it is now possible to pay online, and over the phone to our London office, in Euros (€) and US Dollars ($), in addition to British Pounds (£), for these services as well.  If you wish to pay online, please see our hotels and accommodation page and our transfers page to book these services in a currency convenient for you!  Alternatively, for more information on all the available payment methods for Real Russia travel services, visit our dedicated payment information page.

Available immediately, payment for all accommodation and transfers can be made in a range of currencies, helping to alleviate the burden of bank charges for currency conversion; meaning that the price you see online, really is the price you will pay.

As we stated last month during our announcement on the introduction of multi-currency payment for rail tickets, Real Russia are not stopping there.  Over the coming months, more upgrades will be made to our online rail payment system, including support for more currencies, and more payment types, including Pay Pal and Union Pay.

And that's not all!  Real Russia will be extending this support for multiple currencies, and new payment types, to all other travel services that are available on realrussia.co.uk, including visa support, excursions, and tours, in the next few months.

To keep up to date on everything Real Russia, follow us on Facebook and Twitter!
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