Menu
Knowledgebase: Tours
There is a mistake on my ticket, what do I do?
Posted by Andrew Glenister, Last modified by Aleksandra Kasaeva on 24 March 2017 01:43 PM

Contact our travel experts for advice in this instance. As a rule, you will be allowed to board the train with up to three mistakes on your ticket. Missing out a letter in your name, or a mistype of a letter in your name would each count as one mistake. Beyond three mistakes a new ticket would need to be issued.

 

Issuing a new ticket would involve cancelling the current ticket at the standard cancellation fee (£10 + any fee levied by the ticket issuer) and purchasing a new ticket at the current price; which may be more expensive than the price paid originally.

 

For this reason, we recommend checking all the details on any tickets booked immediately upon receipt of them.

(2 vote(s))
Helpful
Not helpful

Comments (0)
// kayako scripts