Knowledgebase: Trains
There is a mistake on my ticket, what do I do?
Posted by Andrew Glenister, Last modified by Aleksandra Kasaeva on 24 March 2017 01:43 PM

Contact our travel experts for advice in this instance. As a rule, you will be allowed to board the train with up to three mistakes on your ticket. Missing out a letter in your name, or a mistype of a letter in your name would each count as one mistake. Beyond three mistakes a new ticket would need to be issued.


Issuing a new ticket would involve cancelling the current ticket at the standard cancellation fee (£10 + any fee levied by the ticket issuer) and purchasing a new ticket at the current price; which may be more expensive than the price paid originally.


For this reason, we recommend checking all the details on any tickets booked immediately upon receipt of them.

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