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Knowledgebase: Trains
What happens if I miss my train?
Posted by Andrew Glenister, Last modified by Aleksandra Kasaeva on 24 March 2017 01:25 PM

If you find yourself late for your train, you will need to purchase a new ticket for the next train if you would still like to make your journey.

 

Within three hours of the departure time it is still possible to cancel the ticket and receive part of the price back as a refund. Unfortunately, it is not possible to do this at the station itself. You will need to follow the instructions provided in our Buying Rail Tickets Guide, and contact us so we can assist.

 

If you have stored your baggage on-board before getting off again (to purchase snacks for instance), and it leaves before you return, you will need to speak to the Station Master immediately. He will then attempt to help you resolve this issue.

 

If you require any help at all, call our 24-hour emergency support service on +44 (0) 207 100 7370.

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