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What happens if I lose my ticket?
Posted by Andrew Glenister, Last modified by Aleksandra Kasaeva on 24 March 2017 01:44 PM

The following information is valid only for tickets where the journey is wholly within Russia.

 

If you have lost your ticket, or merely damaged it, it may not be possible to replace it. For instance, you may be travelling late at night when ticket offices may not be open. Always try, though, as generally the station staff will to be as helpful as possible.

 

If you opted for Electronic Registration, you can just re-print your voucher.

 

If you opted for an Electronic Ticket, and lose, or damage it before exchanging it for your paper ticket, you will just need to re-print your voucher. If loss or damage occurs after this, once you have your paper ticket, you can pay a fee (usually around 500 roubles) to have the ticket re-issued.

 

If you are travelling with a paper ticket, you can pay a fee (usually around 500 roubles) to have the ticket re-issued.

 

If you require any help at all, call our 24-hour emergency support service on +44 (0) 207 100 7370.

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