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What do I do if I change my passport and my booking is in progress/ completed?
Posted by Aleksandra Kasaeva, Last modified by Aleksandra Kasaeva on 24 March 2017 01:45 PM
When boarding the train, you will be asked to show your ticket along with your identification document used to book it. If your identity document number does not match the information on the ticket held by the train attendant, you will not be allowed to board the train.

If at the time of travel you are having a new passport, make sure you are having both documents with you (your new and the old one). If you do not have the old passport with you, we would need to cancel your tickets and re-book them under the new document details. Please take into consideration that this is subject to cancellation fees, plus the value of a new ticket. The exact cancelation fees are confirmed at the time of cancelation.

Please Note: If you have a booking in progress or completed, inform our Travel Specialists in case your identification document details change.

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