Knowledgebase: Tours
What do I do if my train ticket has a mistake on it?
Posted by Andrew Glenister, Last modified by on 19 August 2014 04:34 PM

Contact our travel experts for advice in this instance. As a rule, you will be allowed to board the train with one mistake on your ticket – in your name or passport number. Beyond that a new ticket would need to be issued. 

Issuing a new ticket would involve cancelling the current ticket at the standard cancellation fee (a £10 administration fee + any fee levied by the ticket issuer) and purchasing a new ticket at the current price. Unfortunately, this may be more expensive than the price paid originally due to dynamic pricing. 

For this reason, we recommend checking all the details on any tickets booked immediately upon receipt of them. 

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