Knowledgebase: Tours
If I need to collect paper tickets, or exchange E-Tickets, where do I go?
Posted by Andrew Glenister, Last modified by on 19 August 2014 04:40 PM

If you do need to collect, or exchange, tickets, it is best to ensure you leave yourself plenty of time as the queues can be quite long and the cashiers take regular breaks (signs will inform you of when these occur). Also ensure that you have all relevant documentation with you as the cashiers often do not speak English, making it very difficult to explain your situation if you have forgotten anything. 

The ticket desks are usually clearly marked in each station; guidance on where they can be found in some of the major cities can be found on ourElectronic Tickets and Registration page. 

Many Russian stations also offer self-service ticket machines now. These are reasonably easy to use, and often lack the queues that are common at the manned ticket kiosks. They also have the advantage of being available 24 hours a day. 

It is worth noting that you can collect your tickets at any time upon arrival in Russia; not just within a few hours of travelling. Collecting tickets in advance can save the stress of waiting in a queue while the departure time edges closer. 
Depending on the trains you book, international paper tickets can be collected from Moscow, Ulan Bator, Beijing and other international cities. Alternatively, we can arrange for your tickets to be delivered to your home or office address. 
Please make sure to check the possible delivery options with ourTravel Specialists before booking the tickets. 

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