Knowledgebase: Tours
What happens if I miss my train?
Posted by Andrew Glenister, Last modified by on 19 August 2014 04:45 PM

If you find yourself late for your train, you will need to purchase a new ticket for the next train if you would still like tmake your journey. 

For Russian trains, within three hours of the departure time it is still possible to cancel the ticket and receive part of the price back as a refund. It is possible to do this at the station itself. You will need to follow the instructions provided in our Buying Rail Tickets Guide, and contact usso we can assist. 

If you have stored your baggage on-board before getting off (to purchase snacks for instance), and it leaves before you return, you will need to speak to the Station Master immediately. He will then attempt to help you resolve this issue. 

International tickets generally are non-refundable if cancelled less than 6 hours before the train departure. However, some trains (e.g. Irkutsk to Ulan-Bator and Moscow to Beijing) can be cancelled with a small refund. 

Contact our travel experts for more information here, or if you require any help at all while travelling, call our 24-hour emergency support service on +44 (0) 207 100 7370. 

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