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What happens if I lose my ticket?
Posted by Andrew Glenister, Last modified by Aleksandra Kasaeva on 08 August 2019 04:06 AM

For tickets where the journey is wholly within Russia 

If you have lost your ticket, or merely damaged it, it may not be possible to replace it. For instance, you may be travelling late at night when ticket offices may not be open. Always try, though, as generally the station staff will to be as helpful as possible. 

If you opted for Electronic Registration, you can just re-print your voucher.  

If you opted for anElectronic Ticket, and lose, or damage it before exchanging it for your paper ticket, you will just need to re-print your voucher. If loss or damage occurs after this, once you have your paper ticket, you can pay a fee (usually around 500 roubles) to have the ticket re-issued. 

If you are travelling with a paper ticket, you can pay a fee (usually around 500 roubles) to have the ticket re-issued. 

If you require any help at all, call our 24-hour emergency support service on +44 (0) 207 100 7370. 

For International tickets 

It is not currently possible to replace the ticket, you will need to buy another one. 

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