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Knowledgebase: Tours
Can you help if I have an emergency?
Posted by , Last modified by Aleksandra Kasaeva on 05 August 2019 08:18 AM

If you are in need of any assistance while you are travelling, we offer a dedicated 24-hour telephone support service. 

For all emergencies, you can call us on +44 (0) 207 100 7370 where our operators are available to provide help 7 days a week, 365 days a year. 

If you experience any problems while you are away, our team can offer guidance and support. If, for example, you are experiencing difficulty boarding a train, collecting your train ticket or any number of other travel issues, you can call our emergency helpline for immediate assistance. 

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